Support

The following payment methods are available:

• Visa and Mastercard
• Mifinity
• Blixtpay
• Jeton Cash

The maximum deposit varies depending on the deposit method used. The methods available to you will be displayed in our cashier when you initiate a deposit or withdrawal.

If you are experiencing any issues when depositing please reach out to our Customer Support.

Once withdrawals are processed by our dedicated payments department the withdrawal processing times are as follows:

• Bank Transfer: Within 5 working days, usually faster

• MiFinity: ~10 minutes

• Blixtpay: ~10 minutes

We are happy to hear that you want to make a deposit with us! You can read about our current offer and rules on our Promotions page

There can be several reasons why you cannot log in. Check the following:

• Check if you are using a VPN or proxy as it is not allowed.
• You have an active Game Pause block. Check if you have any existing blocks.
• You have an active self-exclusion or Timeout. Contact our dedicated support team for further assistance.
• You are currently abroad. You can only use your account in the country you registered in.
• If none of the above steps resolved the issue, please contact our support via email or chat.

There can be several reasons why you are not receiving one-time passwords (OTP) via SMS. Here are some common causes:

• Wrong mobile number: Double-check that you have provided the correct mobile number without any errors.

• SMS blocking or spam filter: The mobile operator may have blocked the message as spam. Check the "Spam" or "Blocked" folder in your messaging app.

• The service is temporarily unavailable: There may be technical issues with the service provider sending the OTP. Try again later.

• Mobile operator settings: Some mobile operators may have restrictions on receiving SMS from unknown numbers. You can contact the operator to check if this is the case.

You can also try adding the number as a contact or as a "trusted sender" to prevent OTP messages from going to the spam folder in the future.

If you wish to change your email address from the one attached to your gaming account you would need to send us an email explaining you want the email address changed along with the new email address you wish to change it to.

If you no longer have access to the registered email address you would need to send us an email from your new email address stating what the old email address was as well as pictures of your proof of identity and proof of address.

Proof of identity and proof of address requirements

• Proof of Identity - A valid ID card, passport or driver's license.
• Proof of Address - A utility bill or a copy of a bank statement showing name, company logo, and residential address. This must have been issued within the last 3 months.

You can easily change your password, by clicking "forgot password" on the login page. Alternatively, you can just click here.

To close your account, please send a written request to us through e-mail or chat.

Please also provide us with a reason and the length of time you wish to close your account.

Yes, we suggest all of our players make a deposit limit. You do this by clicking on account and then limits where you can choose to set daily, weekly or monthly limit.

An account that is closed indefinitely (meaning not permanently closed) can be reopened if you contact our customer service via live chat or email and we will help you.

You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you.

Yes, it’s only allowed to create one account per household and per IP address. If you already have an account, please use that one.

If you don’t remember your password, click on "Forgot password?" to reset it.

It’s great to hear that you just made an account! The reason you can’t log in is probably because you haven’t activated your account yet. You do this easily with the activation link that we sent to your email address.